Protection built into your account

Set your own limits at Dorados Casino

Only adults aged 18+ may play, and deposit limits, loss limits, session reminders, cooling-off and self-exclusion sit in every Dorados Casino account.

Set your limit

License 17552-3677-R-526749

Before you play

Age, licence and support contacts

Straight answers first: our regulator, our register, our helpline, all in one place.

Minimum age18+

Regulator and licenceUK Gambling Commission, 17552-3677-R-526749

National exclusion registerGAMSTOP

National Gambling Helpline (GamCare)0808 8020 133

Limit and exclusion questions[email protected]

Ways we help you pause

From loose limits to a full stop

Read what each tool does so you can pick the one that matches how you feel today.

Set your deposit cap

A deposit limit caps how much money enters your account over a set period. Switch it on before your first deposit, while your budget is still a plan rather than a reaction.

What stops a losing run?

A loss limit stops further staking once losses within the period reach the ceiling you chose. Pick one when you notice that a losing run tends to push you to keep going.

Time that makes itself known

Session reminders tell you how long you have been playing, so a long session never goes unnoticed. Turn them on whenever you play without watching the clock.

Cooling-off periods

A cooling-off period gives you a break from play for the time you choose, with your account held in place for that spell. Use it when you need distance without closing the door.

A full stop, not a pause

Self-exclusion closes your account for play for the period you pick, on top of any GAMSTOP registration you make. Choose it when play has stopped feeling like a pastime.

How to set it

How do I set a limit on my account?

Use this walkthrough the moment you want a cap in place on your own account.

Settings, not the lobby

You are at the limits area

Choose the limits area rather than a single game screen, since this is where caps for the whole account are kept.

Pick one limit type

Now select which limit you want: deposits or losses. Read the description beside it so your choice matches what you actually need.

Has the limit registered?

Confirm the change and check that the new figure appears in your account. If it has not appeared, close the screen and try again.

A day off, or months away

I just need a few quiet days. Pick this in your casino account for a break of hours or days, and logins pause until the period runs out. Contact our team around the clock and ask them to switch it on. Deposits stop while it is active.

Long self-exclusion block. Closes your casino account for a long period, with no early return once it starts. Ask our team, who answer at any hour, to apply it. Deposits and play stay blocked for the whole stretch.

What is GAMSTOP for? GAMSTOP, run by The National Online Self Exclusion Scheme Limited, blocks you from licensed sites here for at least 6 months. Register there for UK residents and choose 6 months, 1 year, 5 years or 5 years with auto-renewal; it can take up to 24 hours to apply to us. gamstop.co.uk

Two places to turn

Free, confidential voices nearby

Reading this leaves you holding a phone number and a meeting you can simply walk into.

National Gambling Helpline (GamCare)

Free and confidential, the helpline answers at any hour for players and their families, offering advice and a referral to support close to home. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led meetings need no appointment and cost nothing, and relatives and friends sit in mixed sessions of their own. gamblersanonymous.org.uk

Has play stopped feeling light?

Catching these signals early keeps a habit from hardening, and a deposit cap or a short pause is the simplest first move. Set a figure before you play, not after a costly night.

Read down the list and see whether any of it sounds familiar.

Playing past the hour you meant to stop
Chasing a loss with a bigger deposit
Hiding your play from people at home
Spending money set aside for bills
Thinking about the next session at work
Borrowing to keep the account topped up
Feeling flat or tense when you cannot play

Steadier play, calmer answers

Which limits and exclusions can I choose?

Straight answers, written the way Dorados Casino prefers to explain things: slowly and without pressure.

Why does Dorados Casino check how old I am?+

We ask every player to confirm they are 18+ before play begins, because access to gambling here is limited to adults. Documents are checked at account verification, and play stays closed until that step is complete.

What does a cooling-off period take away from my account?+

A cooling-off period freezes your access to play for the stretch you pick, while your balance and history stay where they are. Once it ends, sign-in and play become possible again without needing to reopen anything.

If I self-exclude here, am I blocked from other sites too?+

No. A self-exclusion set in your Dorados Casino account covers this account only. To be blocked across UK-licensed sites, register with GAMSTOP, the national online self-exclusion scheme, which needs up to 24 hours to activate.

Where can a relative of mine get advice about someone's gambling?+

Call the National Gambling Helpline, run by GamCare, free of charge and open around the clock, and ask for support aimed at family members. Gamblers Anonymous also welcomes friends and family at its meetings, and no appointment is needed.

Can I ask for my self-exclusion to be lifted sooner?+

No. A self-exclusion stays in place for the whole period you chose, whether that is six months, a year, five years or five years with auto-renewal. We cannot shorten it on request, which is exactly what makes it dependable.

What is the way to shut my account permanently?+

Email [email protected] and ask for the account to be closed for good. Our support team confirms the change in writing, and any remaining balance is returned to you through the method you paid with.