Verification

Dorados Casino: Send your documents and clear the check

Every licensed casino must confirm who you are, and our check usually closes within 55 hours.

Start verification

License 17552-3677-R-526749

Clear answers

Know where you stand

This table settles who runs the check, when it bites and who to ask.

Operator

Dorados Casino Ltd

Licence

UK Gambling Commission, 17552-3677-R-526749

Usual duration

55 hours

Latest point

Before your first withdrawal

Verification email

[email protected]

Minimum age

18+

While you wait

Get it right in one send

We keep the process narrow and dull on purpose, so nobody has to send the same paper twice.

Check the glare first

Photograph your identity document flat, in good light, with all four corners inside the frame and no glare across the text. Copies look sharp before you send them.

Photograph the paper, not the app

Use a bill or bank letter from the last three months showing your name and home address as registered. Screenshots of an app often miss the date, so take a photo of paper.

Whose card is it?

Show the payment method in your name, with the first and last digits of the card or account visible and the middle covered. Third-party methods will not match your profile.

Will you tell me either way?

Expect an answer by email, and keep an eye on the verification inbox in case one page is blurred. Our team replies to messages within 6 hours on average.

Three papers

Clear copies mean a fast result

Most delays come from a missing edge or an old date, not from anything you have done.

Proof of identity

ConfirmsYour name, face and date of birth

Must showAll four corners, photo and expiry date

Proof of address

ConfirmsWhere you live in the United Kingdom

Must showYour name, full address, recent date

Payment method confirmation

ConfirmsThe method is yours to use

Must showYour name and last digits only

The three usual refusals

Use a dated statement. Address papers get bounced when the date on them is out of date, so the checker cannot tell where you live now. Pull a fresh bill or bank statement Check the date before you upload

Is my ID still valid? Your passport or driving licence fails once the expiry date has passed, since an expired ID proves nothing about today. Check the expiry on the photo page Use another current photo ID

Half the page in shot. Images get refused when a corner is cropped, a glare hides a line, or a blur leaves the number unreadable. Lay the paper flat in good light Retake with all four edges in frame

Know why we ask about your money

Behind our licence from the UK Gambling Commission (17552-3677-R-526749), Dorados Casino Ltd must confirm that money wagered here is legally the player's. Expect this of any licensed operator: it is routine paperwork, not a suspicion aimed at you.

Depending on the case, the team may request one or more of the following.

Payslip or employer letter
Bank statement showing salary
Tax or pension paperwork
Proof of a property sale
Inheritance or gift letter

Four moments

Moments that bring the check

Knowing the four points that bring the request stops the message from feeling like a surprise.

Send your papers first

Sending your first withdrawal brings the check first, because funds may only leave a licensed account once the player is verified.

Explain the larger sum

A deposit or withdrawal far beyond your usual pattern prompts a look at the funds behind it, plus papers backing them up.

Make the two match

Your name or date of birth differing between account and papers means we ask again, so one record matches the other.

A newly added method

Adding a card or wallet we have not seen before brings a short check on that method, so payouts return where they should.

Before you withdraw

Still waiting on your identity check?

Read these while a check sits in the queue or before you send anything in.

How long does Dorados Casino take to verify my account?+

Allow up to 55 hours from the moment your papers arrive. The clock starts when the last document lands, not when you first send one. Paying a quick look at the queue times in your account saves guessing.

Is my ID safe when I send it over to you?+

Yes. Your files travel on 128-bit SSL encryption and sit with our verification team only. Nobody in the games or payments side opens them, and they are used for your account alone.

Why does the casino want to know where my money comes from?+

That question is a routine part of holding a UK Gambling Commission licence and it applies to every player who reaches it. Nobody is accusing you of anything. Answer it once and it stays on file.

Which regulator licenses Dorados Casino and under what number?+

The UK Gambling Commission licenses us under 17552-3677-R-526749, and the company behind the site is Dorados Casino Ltd, Company No. 25400208. That licence is why the identity check exists at all.

Can I withdraw before the identity check is finished?+

No. Your first withdrawal waits until the check is complete, and that is a condition of the licence rather than a choice we make. We may also ask at registration or at your first deposit, so sending papers early rarely costs you time.

What happens if you turn down one of my documents?+

You get a note saying which paper failed and why, usually a corner cut off or a date too old. Send a fresh copy of that one document to [email protected] and the rest of your file stays as it was.

My surname changed since my ID was issued. What do I send?+

Send the identity paper you hold now alongside something linking the old name to the new one, such as a marriage certificate. Our team matches the two and updates your file. Anything unclear goes to [email protected].