Read these first if your question is about licensing, verification or ending your play.
accountCan I check who licenses this casino in Britain?+
Licensed and regulated in the United Kingdom by the UK Gambling Commission, our operator holds licence 17552-3677-R-526749. That number covers the gambling services on this site, and a support agent can confirm it whenever you ask.
accountCan I get support in a language other than English?+
Conversations run in English, German, Finnish and Norwegian, round the clock. Ask for another language and the agent will say plainly whether one is available before the chat goes further.
accountWhat happens when I ask for my personal data?+
Send a request for a copy or deletion of your personal data to [email protected]. Identity checks come before anything is released, and deletion follows once the legal holding periods for gambling records have run out.
accountHow long should I wait before escalating a complaint?+
Start with [email protected] and give the agent a chance to put things right. If the reply does not satisfy you, the UK Gambling Commission is the next step, and keeping your email trail makes that route quicker.
accountWhere do I go to shut down my player profile?+
Ask any agent in chat, by phone or by email and they will set the closure in motion. Confirmation follows to your registered email, and any balance is returned after verification and the usual checks.
Seven Response Times
Around The Clock, With Real Wait Times
All our channels stay open round the clock, so help fits around your day rather than the other way.